1)Order under $500: accept Master or Visa Credit Card
2)Order >$500: only accept PayPal (add PayPal transaction fee 3%), or Checks to Matco Inc.
Outside of the USA order, only accept wire transfer or PayPal(add PayPal transaction fee 4.3%)
3) Most products include standard shipping to the continental U.S 48 states. Shipping service will either be FedEx or USPS.
4) Returns on items that received Free Shipping from Matco, Inc. will have the outbound shipping cost deducted from the refund.
5) All products carried by Matco, Inc. include a 1 year warranty.
6) Returns For Credit: Returns within 15 days of purchase must be pre-authorized by contacting Matco, Inc. Account Manager and are only acceptable when in "NEW", resalable condition with original boxes unmarked. A 20% restocking fee will be applied based on the item's purchase price. Returns after 15 days of purchase will only be entitled to repairs or exchange.
7) Missing Parts: If there are any parts missing, the buyer should report to Matco, Inc. within 3 business days after receiving the package.
8) Off Warranty Service: Off warranty service will be provided at $75 per hour for labor, plus parts and shipping cost. Matco, Inc. reserves the right to modify the terms and conditions of its RMA Policy within 30 days of written notification via email or by regular mail.
9) Does Not Apply: The Term of Return For Credit does NOT apply to the following items:
- Special Orders
- Merchandise modified or damaged by the customer
- Clearance items
10) Free shipping without Alaska/Hawaii, APO/FPO, US Protectorates. Shipping charges are not refundable
11) All the purchases with http://www.mat-co.com/ online store are on INCOTERM2000 CPT (Carriage Paid To) bases.