Below are answers to frequently asked transfer questions. If the answer to your question isn't shown, please e-mail us. We'll be happy to help you.

ORDERING FAQ’s:
· How do I order custom heat transfers?
· How long does it take to make my transfers?
· Do I get to see a "sample" before you print my transfers?

ARTWORK FAQ’s:
· What kind of computer files do you accept?
· How do I get my artwork to you?
· My artwork needs some "touch-up." Is there a charge for that?
· I don’t have a design. Is there a charge to make a design for me?
· I have several designs, do they all add up as 1 order?
· Can you "gang" multiple designs onto the same transfer sheet?
· What is the size of the transfer paper?

PRINTING FAQ's:
· My design has more than 1 color, do you make multi-color transfers?
· I want different versions of my designs, can you do that?
· Will the printing fade on my shirts after a few washings?
· Are your transfers like the kind that I can "make at home" with my inkjet printer?
· Will the transfers only print the design on my shirts and not a "paper border?"
· Do you supply instructions showing me how to apply the transfers to my shirts?
· Can the transfers be applied with an iron?
· Do you sell heat presses?

GENERAL FAQ’s:
· What is the difference between hot split and cold peel transfers?
· Do you sell transfer paper?
· I notice that the transfers can be rubbed off the paper. Is this normal?
· Can I get free samples of your transfers?
· Do you have a catalog of your transfer designs?
· Do you take overseas orders?

ORDERING FAQ’s:

How long does it take to make my transfers?

The production time for most custom transfer orders is 7-10 days--AFTER WE HAVE RECEIVED YOUR ARTWORK APPROVAL. We cannot print your order until we receive your artwork approval. The production time does not include weekends, holidays, or shipping transit time. Shipping transit time is determined by your city/state zip code.

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Do I get to see a "sample" before you print my order?

Yes. After you place your order, you will receive an e-mail directing you to an "Artwork Review" web page. This web page shows how your artwork will appear on the actual product that you are ordering. On the "Artwork Review" web page, you have the opportunity to approve or disapprove your proposed artwork/layout. Production does not begin on your order until we receive an artwork approval from you. Here is a link to a "sample" artwork approval page so you can see how it works: http://www.berda.com/artwork/artwork_approval_faq.shtml

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ARTWORK FAQ’s:

What kind of artwork files do you accept?

We accept many types of art files. The ideal file formats are: .cdr (CorelDraw), .ai, (Adobe Illustrator), .eps, .wmf, .pdf (Adobe Acrobat), .psd (Adobe Photoshop), .tiff. We also accept .jpeg, Microsoft Word, Publisher, Power Point, and others, however there may be an art charge with these types of files.

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How do I get my artwork to you?

There are several ways to send artwork to us. (1). You can e-mail your art to us(please keep the file size under 5 meg.). (2). You can place your artwork on a FTP page and we can download it. (3). You can fax your artwork to us : (FAX): (724) 445-5082. (4). You can mail your artwork to us: BERDA CompuGraphix, 220 Holly Road, Chicora, PA 16025, USA. If you are mailing your art to us, we accept artwork on floppy disk, CD's, Compact Flash disks and Memory sticks.

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My artwork needs some "touch-up." Is there a charge for that?

Yes, there will be an artwork charge. The charge is determined by the level of "touch-up" that your design will require. Please see our Graphic & Logo Design Services page for more information and pricing.

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I don’t have a design. Is there a charge to make a design for me?

It depends. We offer many free of charge art services, including text only designs, custom designs from our Design Center templates, and free text designs that you can create yourself in our BERDA.COM Custom Design Maker. If you want us to create a custom design for you based on your ideas or sketches, there will be a charge. For more information and pricing, please see: Graphic & Logo Design Services.

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I have several designs, do they all add up as 1 order?

No. Each design is treated (and priced) as a separate order UNLESS the images can fit on the same transfer sheet. See below for more information.

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Can you "gang" multiple designs onto the same transfer sheet?

Yes. We can print as many images as will fit onto the allowable 11" X 11" imprint area on the transfer paper at no extra charge.

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What is the size of the transfer paper?

Our transfer paper is 12.5" X 12.5." The maximum allowable imprint area is 11" X 11."

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PRINTING FAQ's:

My design has more than 1 color, do you make multi-color transfers?

No. WE DON'T MAKE MULTI-COLOR TRANSFERS--WE ONLY MAKE 1 COLOR TRANSFERS. Your transfers can be made with any one of our available ink colors. The reason is simple, one color designs are the least costly, the easiest and fastest to produce--this is what most customers want.

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I want different color versions of my design, can you do that?

Yes. We can print your design using a different color of ink but you must order a minimum of (12) transfers per color. There is an ink change charge of $18 for each ink color change.

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Will the printing fade on my shirts after a few washings?

No. The printed image is created using screen printing ink. The transfers, if applied properly are very durable and will hold up for a long time. "Wash" tests that we've conducted in our shop have shown that the transfer prints are durable and hold up to many washings. The image once transferred to your shirts, will not peel off and can't be otherwise removed.

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Are your transfers like the kind that I can "make at home" with my inkjet printer?

No. Our transfers are printed on industrial screen printing machines using screen printing ink (plastisol ink) and printed onto special transfer paper. You cannot make these at home.

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Will the transfers only print the design on my shirts and not a "paper border?"

Yes. The only thing that will transferred to the shirt is your design. None of the paper is transferred to the shirt. Our transfers do not work like inkjet transfers you have probably made at home that use a "clear film" carrier to hold the image. With our transfers only the printed image on the transfer paper is transferred to the garment, none of the paper.

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Do you supply instructions showing me how to apply the transfers to my shirts?

Yes. We provide written, detailed, step by step instructions with every order.

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Can the transfers be applied with an iron?

No. You will get unpredictable results if you attempt to apply them with an iron. Our transfers must be applied with an industrial heat press.

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Do you sell heat presses?

No.

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GENERAL FAQ’s:

What is the difference between hot split and cold peel transfers?

The outstanding features of Hot-Split Transfers are that they are very easy to apply and leave a soft hand feel to the imprint on the shirt. There is no "rubbery" feel or look to Hot-Split transfers--they look just like the image was directly screen printed on the shirt. The only drawback to Hot Split Transfers is that they have a low opacity, and must be used on white, ash gray, or very light pastel colors. If you need a high opacity print on your shirts (e.g.: a white print on a black shirt), you will need to use Cold Peel Transfers.

Cold Peel Transfers offer a totally opaque print and can be used on any color of garment and all colors of ink are available including metallics, shimmers, etc. in any one color of your choice. They also work very well on hats and other difficult to print items. The drawback to Cold Peel Transfers is that have a heavier "rubbery" feel, as all of the ink is deposited onto the garment. Also, the transfer can't be peeled until it is totally cold, which means they take a little longer to print than Hot Split Transfers.

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Do you sell transfer paper?

No. We only sell custom printed transfers. We do not sell blank transfer paper.

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I notice that the transfers can be rubbed off the paper. Is this normal?

Yes. The "transfers" are nothing more than a thin film of ink that is printed onto the transfer paper. You must take care in handling them as they can become damaged.

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Can I get free samples of your transfers?

No. Due to the huge number of requests that we receive for free samples, we no longer ship free transfers. We will be happy to send sample transfers along with your paid order upon request at no extra charge.

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Do you have a catalog of your transfer designs?

No, we do not offer a catalog. Our custom designs can be found here: http://www.berda.com/design_center.shtml

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Do you take overseas orders?

Yes. We take overseas orders. For security issues, there are certain restrictions on the orders that we will accept and how we ship them.

On all international orders payment must be made by credit card. We accept Visa, Master Card, and Discover. We do not accept American Express. On ALL credit card orders, we require that our credit card authorization document (document is in Adobe PDF format). be completed and returned prior to production of your order.

Our standard method of shipping international orders is by USPS (United States Postal Service) Parcel Post Economy Rate, or via UPS. The typical time frame for delivery via Parcel Post Economy is three to eight weeks. Faster rates of delivery are available, however they are more costly and not available in all areas.

We reserve the right to refuse any order without reason. In addition, there are certain countries that we are unable to ship to.

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